3BIGHA ACCOUNT SUPPORT

Request account deletion

You can request deletion without signing in to the 3Bigha website or app. Send us an email using the button below, or email support@3bigha.com from any email account.

What to include

1. Write “I request deletion of my 3Bigha account.”
2. Include your name and the email address or phone number on the account.
3. If you cannot access the registered email, include the registered phone number with its country code. We may contact you to verify ownership before making a permanent change.

Do not include your password, one-time password, or identity documents in the first email. A request is not completed simply by opening the email link; you must send the email and complete any ownership check.

What we delete

After ownership is verified, 3Bigha’s account-deletion process permanently deletes the sign-in account. Database records linked to that account for cascading deletion are removed as part of the same process. A deletion request does not instantly erase information before the request has been reviewed and processed.

What may be retained, and for how long

The current restricted administrator deletion audit stores the deleted account ID, email address, phone number, name, deletion reason, and snapshots of profile, business, and authentication metadata. The repository currently defines no expiry or automatic purge for these audit records, so this information may be retained indefinitely. We will retain other information only where needed for legal obligations, security, fraud prevention, or resolving disputes, and remove or anonymise it when that need ends where possible.

We aim to complete verified requests within 30 calendar days. If we need more time or cannot delete a particular record, we will explain the reason by email. Any information still retained after the account deletion will be described in that response.

See the 3Bigha Privacy Policy or return to 3bigha.com.